TnT Web And Grafix goes to great lengths to ensure that all orders are filled accurately, on time and are of the highest quality.
CHANGES / CANCELS: Any changes to your order should be made during the quoting or approval period. Once the quote is approved and goods are ordered or pull from inventory, any refunds will be minus shipping charges and restocking fees to return the goods to our suppliers. Purchases of closeout goods or special sale items are final, and cannot be returned. Once production has started, the project is considered a final sale and no refunds will be issued.
CUSTOMER-SUPPLIED GOODS: The items we supply are made specifically for decoration. We may or may not accept your goods for decoration. We do not guarantee the decoration on customer-supplied goods, and we will not replace items damaged during the decoration process. Items shipped to us for decoration that are deemed unsuitable will be returned to you at your shipping expense.
We accept returns and will refund payment if you are disappointed by our merchandise because:
1.The items themselves are materially flawed, if we supplied the material.
2.The quality of the printing or embroidery is below a reasonable range of expectations.
3.The design of the final product is materially different from the final design submitted and approved by the customer prior to printing.
Please call and speak to a customer service representative for return and refund information. We cannot accept returns without a Return Authorization number or Sales Receipt.
Notice About Ink / thread Colors
Please note that due to varying monitor settings, the colors represented on the online art approval may not match the actual ink or thread colors screen printed or embroidered on your garments. TnT Web And Grafix are not responsible for variations between your monitor and the actual ink or thread colors. Samples of both ink and thread colors are available upon request.
Garment sizing can vary amongst manufacturers and styles. If you need sizing information, you may purchase a sample of a specific item by ordering one and please contact us for any questions regarding sizing. TnT Web And Grafix is not responsible for the purchase of incorrect sizes.
How to Request a Return
Return claims must be filed with the customer service department within 5 business days of receiving your order. All defective material must be returned in order to receive credit or replacements. Please call (252)-289-8846 or email us at firstname.lastname@example.org to process your return.
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